Shipping & Returns
Flat rate delivery fee Australia wide.
Return & Exchange Policy
It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise, these need to be reported to us immediately so we can investigate.
SM&CO Hair Tools have high standards when it comes to packaging your order, however mistakes do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience.
We will review each case individually when considering the return of the product; in some cases we may require further information, such as pictures, so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.
However in the event of a major faults/defects as per Australian Consumer Law, a full refund including shipping costs will be available.
What should I do if my item is damaged?
Although we take care to prevent any damage to your goods during transit, it is possible that problems may arise. Please accept our apologies if you have received a damaged item. Please contact our Customer Service team to arrange your return email firstname.lastname@example.org
How do I report a fault with my product?
Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail. Please contact our Customer Service team to arrange your return - email email@example.com
How do I arrange a return?
Please contact our Customer Service team to arrange your return - email firstname.lastname@example.org
19 Rissmann Drive
Horsham VIC 3400